Business Details
33 Years
experience
Luxury Furniture & Interior Design Solutions in Hatch End
Chaplins Furniture is a family-run business established in 1993, dedicated to providing exceptional interior design solutions and luxury furniture. With a 25,000 sq ft showroom in Hatch End, Middlesex, we curate a collection of over 180 international brands, offering clients access to iconic and contemporary designs. Our team of experts combines decades of industry experience with a passion for modern aesthetics, delivering bespoke styling and spatial advice tailored to individual needs.We pride ourselves on our commitment to quality, sustainability, and craftsmanship, ensuring each piece is made to order. Our services extend to worldwide shipping, in-house delivery, and product hire, catering to both residential and commercial projects. As a trusted authority in the design sector, we prioritise client satisfaction through transparent communication, personalised service, and a deep understanding of evolving interior trends.
Services
Interior Design
Furniture Sales
Worldwide Shipping
Product Hire
Fitted Furniture
Details
- Year established: 1993
Highlights and features
- 30 years of expertise in luxury furniture and interior design
- Curated selection of 180+ international design brands
- Bespoke interior consultancy and spatial planning services
- In-house delivery and worldwide shipping capabilities
- Award-winning showroom with dedicated design experts
Services
Interior Design
Our expert interior designers provide tailored spatial solutions for residential and commercial properties. We combine 30 years of industry expertise with a curated selection of global furniture brands to create functional, aesthetically cohesive spaces. Clients benefit from one-on-one consultations, 3D visualisations, and access to our extensive finish library for material and upholstery selections.
Furniture Sales
We offer an unparalleled collection of contemporary furniture from 180+ international brands across lounge seating, dining tables, bedroom suites, and outdoor living solutions. Each piece is sourced for its unique design narrative and commitment to quality, with options for customisation to suit individual preferences and spatial requirements.
Worldwide Shipping
Our in-house logistics team manages secure, insured delivery to destinations worldwide. We handle complex international shipments with care, ensuring timely installation and compliance with local regulations. This service extends to high-value items requiring specialist handling for both residential and commercial clients.
Product Hire
We supply premium furniture and lighting solutions for film, television, and event productions. Our hire inventory features iconic designer pieces and contemporary statement items, supported by dedicated project management for seamless setup and removal across studio and location shoots.
Fitted Furniture
Our bespoke fitted furniture service specialises in creating tailored storage solutions for challenging spaces. From walk-in wardrobes to acoustic wall panelling, we design and install made-to-measure systems that maximise functionality while maintaining aesthetic coherence with existing interior schemes.
People
Simon Chaplin
Managing Director
Third-generation furniture industry leader with 30+ years of experience. Took over from founder James Chaplin in 2005, expanding the showroom to 25,000 sq ft while maintaining family values of quality and client care.
Ludovic Aublanc
Head of Creative Direction
Responsible for showroom aesthetics and brand curation. Brings French design expertise to furniture selection, ensuring each piece meets rigorous standards of originality, quality, and longevity for residential and commercial spaces.
Darren Smith
Head of Commercial Interiors
Specialises in bespoke FF&E commissions for hospitality and retail sectors. Oversees complex interior projects from concept to installation, combining technical precision with creative vision to meet client specifications.
Loretta Tansey
Head of Online Sales
Manages e-commerce operations and photography for digital catalogues. Ensures accurate representation of products online, maintaining consistency between virtual and physical showroom experiences through meticulous quality control.
James Press
Head of Web & Marketing
Digital strategy lead since 2009, responsible for online presence and brand visibility. Combines interior design knowledge with technical expertise to create engaging web experiences that reflect the showroom's luxury positioning.
Questions
What interior design services do you offer?
We provide bespoke styling and spatial planning for residential and commercial properties, including 3D visualisations and material selection consultations.
Do you deliver outside the UK?
Yes, we offer worldwide shipping with specialist handling for high-value items and complex international logistics requirements.
Can I customise furniture pieces?
Most items can be customised for dimensions, materials, and finishes through our made-to-order service.
Are payment plans available?
We accept major credit cards and bank transfers but don't currently offer formal financing arrangements.
Do you have trade account options?
Yes, we provide dedicated trade accounts for interior designers and commercial clients with exclusive benefits.
What are your showroom opening hours?
Our Hatch End showroom is open Monday-Saturday 10am-6pm, closed Sundays and bank holidays.
Reviews (7)
Beo Harrison
Jun 26, 2021
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Chaplin's have the most beautiful furniture for your home. In addition they offer the customer a very friendly and professional service. We were looked after by Peter Chaplin whose in depth knowledge helped us choose the right items for our house. We will certainly visit again. Simon and Sheila Harrison
Alex Crossland
May 13, 2021
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I have placed two furniture orders with Chaplins and in both instances the process has been very smooth and they have provided very good communication throughout, despite all the current challenges we face with COVID. And of course the furniture was of very high quality. I would highly recommend Chaplins.
Nanda Galenkamp
Apr 20, 2021
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Over the last few years we've bought several items at Chaplins in their Hatch End branch. Every single time we are there, it is great customer service. Even if you come in browsing around, for the tenth time (sorry!;-) From the team in the showroom to the guys who deliver the items: we could not flaw them in any way. Hartelijk dank!
Cecile Saramito
Mar 21, 2021
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We recently ordered a sofa and are delighted with it. Ali was very helpful and attentive. The customer service, advice and follow-up are perfect as well as the delivery. I recommend this company :
Danny Guy
Mar 18, 2021
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We purchased a dining table from Chaplins for our new home which we absolutely love. The customer service that we received from Peter and the team was exceptional. I'd highly recommend Chaplins to anyone looking to purchase and we will definitely be ordering again.
Helen Whistler
Mar 13, 2021
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Just received a stunning new dining table.amazing customer service from start to finish. Thankyou to all from the initial first call to the professional and friendly delivery today.5 star service! Now just need some family and friends to come over to enjoy it with! Hopefully the wait isn't too much longer!
Dominic John
Dec 26, 2020
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We bought a table from here this year, the sales person was very knowledgeable, polite, professional and efficient when I placed the order. There was a delay as a result of COVID as the peice was being imported from Italy but the communiation was solid. When it did arrive the sales person (Ali) went above and beyond to get it to me. I geneuinely beleive he cares about his customer and their satification, what an asset. Anyway, a very positive experience, all of the above makes me want to use them again.
